Privacy Policy

1. Who We Are

Mulyadi Subali is a sole practitioner sworn Indonesian–English translator and interpreter, based in Bandung, West Java, Indonesia. This website, indonesiantranslation.com, is operated by Mulyadi Subali as a sole trader.

Contact: [email protected] · WhatsApp +62 878 2525 7557

2. Data We Collect

2.1 Contact and quote form submissions

When you submit a contact or quote request form, your submission is processed by Web3Forms and delivered to me by email. Form data is not stored on this website's server or in any database operated by this site. Data transmitted includes your name, email address, and any information you provide in the message field. Web3Forms processes this data under their own privacy policy.

2.2 Google Analytics 4

This site uses Google Analytics 4 to understand how visitors interact with the site. Data is anonymised and aggregated — no individual visitor is identified. IP addresses are anonymised by default in GA4. Analytics data is used solely to improve site content and user experience.

2.3 Meta Pixel

This site uses the Meta Pixel (Facebook Pixel) for advertising measurement purposes. The Pixel may collect your IP address, browser type, and pages visited, and transmits this data to Meta Platforms, Inc. This data is processed by Meta under their Data Policy and used for ad performance measurement and audience insights.

2.4 Microsoft Clarity

This site uses Microsoft Clarity for heatmaps and session replay analysis. Clarity does not capture passwords, payment card numbers, or other sensitive input fields. No personally identifiable information is captured by Clarity in the way this site is configured. Session replay data is used to identify usability issues and improve site navigation.

2.5 CV and vendor PDF downloads

When you download a CV or vendor profile PDF from this site, a Google Analytics 4 event is recorded. No personal data about you is captured as part of this event — only the fact that the download occurred.

3. Cookies

This site uses the following cookies:

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some site features.

4. Legal Basis for Processing

Processing of personal data is carried out on the following legal bases:

• Legitimate interests — site analytics and security, used to maintain and improve the site.
• Contractual necessity — processing contact form submissions in order to respond to enquiries and provide translation or interpretation services.
• Consent — where required by applicable law for the use of non-essential cookies and tracking technologies (Meta Pixel, Clarity).

5. How We Use Your Data

• To respond to enquiries and quote requests submitted via the contact form.
• To deliver translation and interpretation services commissioned through this site.
• To improve site content, navigation, and user experience using anonymised analytics data.
• To measure the performance of any advertising campaigns run via Meta.
• Personal data is not sold to third parties, and is not used for any purpose unrelated to the above.

6. Data Retention

• Email and form correspondence: retained for up to 3 years following completion of a project or last contact, then deleted.
• Google Analytics 4: data retention set to 14 months.
• Microsoft Clarity: session data retained for 13 months.
• Meta Pixel: event data retained for 90 days.

7. International Transfers

This site uses third-party services whose servers may be located outside Indonesia, including in the United States and the European Economic Area. These providers include Cloudflare (hosting and security), Google (Analytics), Meta Platforms (Pixel), and Microsoft (Clarity). Each of these providers maintains data transfer mechanisms such as Standard Contractual Clauses (SCCs) or equivalent safeguards. Where relevant, their applicable data transfer documentation can be reviewed on their respective privacy pages.

8. Your Rights

You have the right to request access to, correction of, or deletion of personal data held about you. You may also object to processing, request restriction of processing, or request data portability. Where processing is based on consent, you may withdraw consent at any time.

Requests will be responded to within 30 days. To exercise any of these rights, contact [email protected].

If you are located in the EU or UK, you have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK, or your national data protection authority in the EU).

9. Third-Party Links

This site contains links to external websites, including ProZ.com and other professional platforms. This Privacy Policy applies only to indonesiantranslation.com. No responsibility is accepted for the privacy practices of any third-party site.

10. Children's Privacy

This site is not directed at children under the age of 16 and does not knowingly collect personal data from minors. If you believe a minor has submitted personal data through this site, please contact me and the data will be deleted promptly.

11. Changes to This Policy

This policy may be updated from time to time to reflect changes in applicable law or site practices. The effective date at the top of this page will be updated accordingly. Continued use of this site after a policy update constitutes acceptance of the revised policy.

12. Contact

Mulyadi Subali
Bandung, West Java, Indonesia
[email protected]
+62 878 2525 7557